Certified KPI Specialist [CKPIS]

Course Description

Business is challenging, especially during difficult economic times. It is also extremely competitive and our customers are becoming increasingly discerning. As a result business leaders and senior executives are all looking to improve performance, minimize errors and seek out new and novel ways to gain the edge over their competition. KPIs – when properly understood and used effectively provide a powerful tool in achieving just that.

KPIs are a ubiquitous in modern business. They are everywhere – common almost. And yet businesses that are using KPIs correctly and effectively are not common. Knowing about KPIs and understanding their relevance is of course important and we’ll explore these essential topics in this workshop. But, when push comes to shove KPIs are only really useful if you identify the right ones to measure for your business and only measure those ones. They will only deliver mission critical data if you then use the KPIs and analyze what they tell you on a regular basis to inform and illuminate your decision making.

This workshop is therefore specifically designed to ensure that you design, implement and use KPIs correctly for the maximum impact with the minimum fuss. When used properly KPIs can become the compass that can guide you through even the choppiest of corporate waters leading your business to even greater success and prosperity.

Objective/ Benefit:

After completion of this course participants will be able to:

  • Understand the concept and practices of KPI
  • Design and Measure KPI
  • Align KPI in every level
  • Implement KPI Project in the organization
  • Drive Business Performance through KPI based PMS

Education introduction

Competency Framework: There are Seven Areas of Excellence (AoE) for KPI Specialist. This course has been designed based on these seven Areas of Excellence:

  • AoE-1: Business Competency
  • AoE-2: Process Competency
  • AoE-3: Result Chain Analysis Competency
  • AoE-4: KPI Technical Competency
  • AoE-5: Role Profiling Competency
  • AoE-6: Goal Setting Competency
  • AoE-7: Project Management Competency

Course Descriptions

  • Module-1: Anatomy of Performance Management System
  • Module-2: KPI Chemistry
  • Module-3: KPI Culture
  • Module-4: KPI Designing
  • Module-5: Methods for KPI Designing
  • Module-5: KPI Selection
  • Module-6: KPI Measurement & Analysis
  • Module-7: KPI for Business Performance Analysis
  • Module-8: Role Profiling
  • Module-9: Goal Setting
  • Module-10: Project Management
  • Module-11: Business Management
  • Module-12: Process Management


  • After successful completion of the course and examination, the participants will be awarded Certified Human Resource Associate [CHRA] jointly by International Professional Accreditation Council (IPAC) & WARD.

Program Administration:

  • Total Duration: 4 Months
  • Method: Fully Online

Assessment Areas:

  • Clarity about Concept: Clear understanding about different functional area of HRM & HRD
  • Understanding Method/ Process: Clear understanding about different process and procedure of different functions of HR
  • Capability to implement the learning: Capacity to apply learning in different practical areas in organization
  • Capability to transfer the learning: To make other people understand about different functions of HR
  • Capability to analyze the challenges & overcome those: Analyze and overcome the challenges for implementing different HR functions smoothly in the organization

Pre-requisite: Graduate

Pre course Activity:

  • Self Assessment
  • Self study of article and materials to clear the concept

Post Course Activity: Assignment, Awareness Presentation, Application Action Plan

Assessment Method:

  • Post Course Examination
  • Post Course Assignment & Presentation